Complaints & Returns

Last updated: 13 August 2026

No general right of withdrawal or return

Swiss law does not provide a general right of withdrawal or return for ordinary online purchases. VANTIQ does not offer any additional voluntary right of return.

Before submitting your order, please therefore check in particular the dimensions, load and speed indices and, for rims, the bolt pattern, offset and vehicle approval. Our vehicle and type approval search assists you with this; if you are unsure, we will be happy to advise you before you order.

Defects, incorrect deliveries and transport damage

Your statutory rights in relation to defective, damaged or incorrectly delivered goods remain unaffected.

An unused, properly stored and technically sound tyre with a production age of up to 36 months at the time of delivery is considered a new tyre. Its age is determined by the DOT marking. A production age of no more than 36 months does not in itself constitute grounds for a complaint. Actual damage, technical impairment, improper storage before delivery or deviation from an expressly guaranteed more recent DOT marking may nevertheless constitute a defect.

Please proceed as follows:

• Do not fit, use or alter the affected goods.
• Write to info@vantiq.ch as soon as possible.
• State the order number, the affected items and a brief description.
• Attach meaningful photographs of the goods, label and, where applicable, packaging.
• Wait for our return or inspection instructions.

In the event of a justified defect or incorrect delivery, we will cover the necessary return costs or provide a suitable return option. Please do not return goods carriage forward or without prior agreement.

Goodwill

Goods that are free from defects and have been correctly delivered may be accepted back only if we have expressly confirmed this in writing in advance as a goodwill gesture. A goodwill decision is voluntary, may be subject to conditions and does not create any entitlement for other or subsequent orders.

Goods sent without prior confirmation may be refused. The costs and risk of an expressly agreed goodwill return are governed by our individual confirmation.

Cancellation before dispatch

If you wish to cancel an order before dispatch, please contact us immediately. We will try to stop delivery, but cannot guarantee this once order picking has begun or the goods have been handed over to suppliers and shipping providers.

A cancellation confirmed before dispatch will be refunded through the payment method originally used. If delivery can no longer be stopped, there is no entitlement to return goods that are free from defects and have been correctly delivered.

Contact

Uniq Cars GmbH / VANTIQ
Email: info@vantiq.ch
Telephone: 044 545 84 42